Kochi Metro felicitates Kudumbashree Women on its first Anniversary Updated On 2018-06-18
Marking the first anniversary celebrations of its commercial operations, Kochi Metro, the first metro system in the country with an integrated multi modal transport system felicitated the 'super women' of Kudumbashree who had been employed in the Facility Management Department of Kochi Metro Rail Limited (KMRL). Kudumbashree women were honored at the programme held at Edapally Metro Station, Kochi on 17 June 2018. Kudumbashree have been providing a vast array of services from customer relations, crowd management, housekeeping and catering services and became the largest crew of women to be employed by any metro. KMRL, along with Kudumbashree, had included persons from Transgender community in its operations, and thus became the first organization to appoint transgender persons as per the transgender policy of the Kerala Government.
The unique aspect of Kochi Metro itself is the deployment of the members of Kudumbashree, the women empowerment-oriented, community based self help groups for managing the operations at the metro stations. Kudumbashree women had risen above all the perceptions and excelled by their performance and hence elevated themselves into a world class work force. As per the agreement between Kudumbashree and Kochi Metro, all the services ranging from parking management to customer facilitation, from ticketing to housekeeping are entrusted with Kudumbashree. The ‘women metro team’ were selected through a rigorous process. More than 40,000 candidates appeared for the written exam, and the selected ones were called for a personal interview and out of them the women team were chosen. Kudumbashree members or their families were allowed to apply for the same.
Kudumbashree made its first major foray into the facility management market by establishing its own Facility Management Centre targeting at providing facility management services to major public and private sector companies. Kochi Metro Rail Limited (KMRL) became its first client. Later it has added Vyttila Mobility, Kerala's largest bus station to the client list. Facility Management Centre has put in place a performance appraisal system in which the employee performance is measured and analysed based on the clients feedback and requirements. It also has mentoring and personal coaching program for employees to improve performance. A proper 'Rewards and Recognition' program was also implemented to keep the best performers motivated and committed to the work. To keep the staff updated with the new trends in the facility management markets, the service of the internal training team is also used to continuously train the staff. The staff are also trained on soft skills and business etiquette to exhibit behavioral discipline on the floor. It also has put in place all the legal and mandatory compliance like Minimum wages Act, ESI and PF provisions etc and also has a valid GST registration. Kudumbashree Facility Management Center has today become of an epicenter for providing employment for women by so providing thousands of women employed with its clients.