Training for Railway facility Management service providers Updated On 2017-11-04
A two day training was given to the railway facility management service providers to improve the quality of the service they provide at Railway Stations. It is planned to improve the quality of the service, same as to that of the service provided at Kochi Metro Rail Limited. Presently Kudumbashree manages the parking of Thiruvananthapuram, Kollam, Pathanamthitta, Alappuzha, Ernakulam, Kottayam and Thrissur Railway stations and the AC rest rooms at Thiruvananthapuram, Kollam, Ernakulam and Thrissur railway stations. 230 Kudumbashree women are working in this sector. It was decided to give a training to the service providers after the discussion between Kudumbashree officials and railway authorities.
Kudumbashree women has been providing services in various sectors in Kochi Metro, the first all women run metro in the world. Till then, Kudumbashree women were considered only mediocre who were confined to the sectors like waste management, micro enterprises, exhibitions etc. Kudumbashree women had made a revolution in this regard by working with Kochi Metro. They are employed in Kochi Metro Rail Limited on different jobs like ticketing, house keeping, parking, gardening and customer care. The training programme was organised by Kudumbashree Metro Facility Management Centre which co-ordinates these jobs.
The training has been given by dividing them into 2 zones. The training for those from Ernakulam , Kottayam and Thrissur Districts was conducted from 30 October to 2 November 2017. Training for those from Thiruvananthapuram, Kollam , Pathanamthitta and Alappuzha will be given from 8-11 November 2017.
Kudumbashree women has been associating with Railway as service providers of facility management for the last 2 years. The training will be framed so as to improve their personal as well as their professional skills. The training will equip them to identify the needs of the customers and act according to. Training will also be given to improve their communication skills.